Terms of Service / AGB
Terms of Service / Allgemeine Geschäftsbedingungen
Last updated: 2026-06-18
1. Scope and provider
These terms govern all contracts between Johannes Kantorczyk, Landsberger Straße 185,
12623 Berlin, Deutschland / Germany ("we", "us") and the customer ("you") for
products offered via this store. They apply to consumers and businesses. We do not accept
diverging customer terms unless we agree in writing.
2. The product
We produce personalised digital memory reels: short videos created from family photographs
you supply, combining AI processing with human curation. The product is delivered digitally; there
is no physical shipment. Variants offered:
- First Look — free sample reel (£0)
- Keepsake — £89 · Heirloom — £149 · Legacy — £249
- You warrant that you own or have all necessary rights and consents (including from people
- You grant us a limited, non-exclusive licence to store and process your photos **solely to
- You must not upload unlawful, infringing, or harmful content. We may refuse or stop an order that
Exact scope (number of photos, length, revisions) is as described on the product page at the time
of order.
3. Conclusion of contract
The presentation of products is not a binding offer. By completing checkout you make a binding
offer to purchase. The contract is concluded when we confirm the order or begin performance. For
the free First Look, the contract is concluded when you submit the order at £0.
4. The free First Look offer
The First Look is a free sample. You may upload the stated number of photos and receive one sample
reel at no charge, with no obligation to purchase. We may limit the offer to one per household and
withdraw or change it at any time for future orders. Photos uploaded for a First Look may be reused
toward a later paid order if you choose to upgrade.
5. Your photos — rights, licence, and conduct
depicted) to upload and have us process the photos you submit.
produce and deliver your reel**. We do not use your photos to train AI models or for any other
purpose. See the Privacy Policy for retention.
breaches this clause and will refund any amount paid for it.
6. Prices and payment
Prices are stated on the product page in the currency shown at checkout. Payment is due at order via
the payment methods offered (e.g. card via Shopify Payments/Stripe, PayPal). *In accordance with
§ 19 UStG no VAT is charged (small-business regulation). (If VAT-registered: delete and state that
prices include statutory VAT.)*
7. Delivery / provision of the digital service
We provide the finished reel digitally (e.g. via download link or email) within the timeframe stated
on the product page (target: a few business days after we receive usable photos). Delays caused by
missing or unusable photos are not our responsibility; we will ask you to re-supply.
8. Right of withdrawal
Consumers have a statutory right of withdrawal as set out in our separate Right of Withdrawal
notice, including the cases in which that right does not apply or expires for personalised /
digital products. The voluntary 60-day satisfaction guarantee in our Refund Policy applies in
addition and independently.
9. Warranty and liability
Statutory warranty rights apply. We are liable without limitation for intent and gross negligence
and under the Product Liability Act, and for injury to life, body, or health. For slight negligence
we are liable only for breach of a material contractual obligation (cardinal duty) and limited to
the foreseeable, contract-typical damage. Otherwise our liability is excluded to the extent
permitted by law.
10. Applicable law and dispute resolution
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers this does not deprive you of the mandatory protections of the law of your country of
residence. We are not obliged to participate in consumer arbitration proceedings (§ 36 VSBG).
11. Severability
If any provision is or becomes invalid, the remaining provisions stay effective.