Refund Policy / Rückgabe & Erstattung

Refund Policy / Rückgabe- und Erstattungsrichtlinie

Last updated: 2026-06-18

What this covers

Our products are personalised digital memory reels. There is no physical item to return.
This policy explains (1) your statutory rights and (2) our voluntary satisfaction guarantee.

1. Your statutory rights

  • Right of withdrawal: consumers have a 14-day right of withdrawal where applicable. Because

our reels are made to your individual specification and supplied as a digital service, this right
can be excluded or expire. The conditions are set out in full in our separate **Right of
Withdrawal** notice.

  • Warranty: statutory warranty rights for defects remain unaffected. If a delivered reel is

faulty (e.g. corrupted file, fails to match the agreed scope), tell us and we will correct or
re-supply it.

2. Our 60-day satisfaction guarantee (voluntary)

On top of your statutory rights, we offer a goodwill guarantee:

  • This applies to paid orders (Keepsake / Heirloom / Legacy). The First Look is already free.
  • Refunds go back to your original payment method, normally within 14 days of your request.
    • This guarantee is voluntary and additional; it does not limit your statutory rights above.

      • 3. How to request a refund

      Email hello@tryeverstory.com with "refund" in the subject and your order number. We'll confirm and
      process it. Questions: hello@tryeverstory.com · +49 176 72027558.

      4. Provider

      Johannes Kantorczyk, Landsberger Straße 185, 12623 Berlin, Deutschland / Germany.